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sineoko [7]
3 years ago
10

A manager would like information on the knowledge base searches conducted by customers and call center agents. Which two metrics

are useful for identifying knowledge article effectiveness?A. Knowledge articles with the lowest ratingB. Number of knowledge articles in each data categoryC. Knowledge articles created by call center agentsD. Knowledge search query with no results
Computers and Technology
1 answer:
RideAnS [48]3 years ago
3 0

Answer:

Option A and Option D are the correct options.

Explanation:

While any information is provided by the manager to its customers which is based on the knowledge of the search conducted.

So, the following knowledge is about the article of the lowest rating and about the search query that has no output.

  • Option B is not correct for the following scenario because the manager is informing about the searches conducted by customers, not for the data category.
  • Option C is not correct for the following scenario because the articles are not created by them.
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Henry wants to use handheld computers to take customers' orders in her restaurant. He is thinking of using custom written, open
DochEvi [55]

Answer: See explanation

Explanation:

Custom written software refers to the software that's developed for some particular organization or users. It's crates in order to meet the unique requirements of a business.

Since Henry is thinking of using custom written, open source software, then a custom written software will be used. Examples of custom written software will be automated invoicing, bug tracking software, E-commerce software solutions etc.

7 0
2 years ago
A method to accept the number of drawers in the desk as input from the key board. This method returns the number of drawers to t
Julli [10]

Answer:

Following code takes the information about the wood from the user, do the process of calculating the value according to there type and numbers, then add the surcharge to it while giving the answer to the user.

For differentiating the type of woof i used the if then else statement while i used switch case statement for assigning the appropriate value according to the types of the wood will be processing in the program.

The code is given below:

Explanation:

Code:

namespace std;\\ any name instead of std.

{

   class Program

   { \\ starting the main program

       static void Main(string[ ] args)

       {

           int numberOfDrawers = 0;

           string deskWoodType = "o";

           double cost = 0;

           drawersMeth(numberOfDrawers);

           woodTypeMeth(deskWoodType);

           CalculateCostMeth(numberOfDrawers, cost, deskWoodType);

           OutPutCostMeth(deskWoodType , cost, numberOfDrawers);

       }//end main

       private static void drawersMeth(int numberOfDrawers)

       {

           int numOfDrawers;

           Console.WriteLine("Enter the number of desk drawers");

           numOfDrawers = Convert.ToInt16(Console.ReadLine());

           numberOfDrawers = numOfDrawers;

       }//end drawersMeth

       private static string woodTypeMeth(string deskWoodType)

       {

           Console.WriteLine("Enter the desk wood type. (eg. type mahogany, oak, or pine)");

           deskWoodType = Convert.ToString(Console.ReadLine());

           switch (deskWoodType)

           {

               case "mahogany":

                   {

                       deskWoodType = "m";

                       break;

                   }

               case "oak":

                   {

                       deskWoodType = "o";

                       break;

                   }

               case "pine":

                   {

                       deskWoodType = "p";

                       break;

                   }

               default:

                   {

                       deskWoodType = "error";

                       break;

                   }

           }

           return deskWoodType;

       }// end woodTypeMeth

       private static int CalculateCostMeth(string deskWoodType, int numberOfDrawers, int cost)

       {

           int pine = 100;

           int oak = 140;

           int other = 180;

           int surchage = 30;

           if (deskWoodType == "p")

               cost = surchage + (numberOfDrawers *pine );

           else if (deskWoodType == "o")

               cost = surchage + (numberOfDrawers *oak );

           else

               cost = surchage + (numberOfDrawers *other );

           return cost;

       }// end CalculateCostMeth

       private static void OutPutCostMeth(int numberOfDrawers, string deskWoodType, int cost)

       {

           double totalCost = cost;

           Console.WriteLine("The number of drawers is {0}", numberOfDrawers);

           Console.WriteLine("The wood finish you have selected is ", deskWoodType);

           Console.WriteLine("The total cost is {0}", totalCost);

       }//end outputCost

   }//end class

}//end nameSpace

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