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sineoko [7]
3 years ago
10

A manager would like information on the knowledge base searches conducted by customers and call center agents. Which two metrics

are useful for identifying knowledge article effectiveness?A. Knowledge articles with the lowest ratingB. Number of knowledge articles in each data categoryC. Knowledge articles created by call center agentsD. Knowledge search query with no results
Computers and Technology
1 answer:
RideAnS [48]3 years ago
3 0

Answer:

Option A and Option D are the correct options.

Explanation:

While any information is provided by the manager to its customers which is based on the knowledge of the search conducted.

So, the following knowledge is about the article of the lowest rating and about the search query that has no output.

  • Option B is not correct for the following scenario because the manager is informing about the searches conducted by customers, not for the data category.
  • Option C is not correct for the following scenario because the articles are not created by them.
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Which of the following functions needed to implement the information security program evaluates patches used to close software v
solong [7]

Answer:

a. Systems testing

Explanation:

According to my research on information technology, I can say that based on the information provided within the question the term being defined is called System Testing. Like mentioned in the question, this is a technique used in order to evaluate the complete system the system's compliance against specified requirements, which tests its functionalities from an end-to-end perspective in order to evaluates patches used to close software vulnerabilities and make sure it complies with all policies.

I hope this answered your question. If you have any more questions feel free to ask away at Brainly.

6 0
3 years ago
The _____ is the mechanism inside a computer that actually does the arithmetic and logical operations.
dimaraw [331]

Answer:

The arithmetic/logic unit

Explanation:

The arithmetic/logic unit (ALU) contains the electronic circuitry that executes all arithmetic and logical operations. The arithmetic/logic unit can perform four kinds of arithmetic operations, or mathematical calculations: addition, subtraction, multiplication, and division.

https://homepage.cs.uri.edu/faculty/wolfe/book/Readings/Reading04.htm

8 0
3 years ago
For which tasks is Layout view most helpful? Check all that apply.
Solnce55 [7]

The task where the Layout view most helpful is showing how a report will look when printed.

<h3>What is the Layout view?</h3>

The Layout view is known to be a view that is said to be more of visually-oriented when compared to the Design view.

Note that the Layout view is one where each control often shows real data and as such, The task where the Layout view most helpful is showing how a report will look when printed.

Learn more about  Layout view  from

brainly.com/question/1327497

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6 0
2 years ago
In this lab, you write a while loop that uses a sentinel value to control a loop in a C++ program that has been provided. You al
SVETLANKA909090 [29]

Following are the C++ program to calculating the average value.

Program Explanation:

  • Defining header file.
  • Defining the main method.
  • Defining three double variable "numStars,averageStars, and totalStars", and one integer variable "numPatrons".
  • After declaring a variable, an input method is used that inputs an integer variable.
  • In the next step, a while loop is declared that uses an integer variable to the check value between 0 to 4.
  • Inside the loop, it adds the integer variable value and uses a conditional statement that checks integer value equal to 0, that hold 0 value into the "averageStars".
  • In the else block it calculates the average value and prints its value.

Program:

#include <iostream>//defining header file  

#include <string>//defining header file  

using namespace std;

int main()//main method

{

double numStars,averageStars,totalStars=0; // defining a double variable

int numPatrons = 0; //defining integer variable

cout << "Enter rating for featured movie: ";//print message

cin >> numStars;//input integer variable

while(numStars >= 0 && numStars<=4)//using while loop that use integer variable to check value in between 0 to 4

{

   numPatrons++; // increasing integer variable value

   totalStars += numStars; // using totalStars that adds numStars value in it

   cout << "Enter rating for featured movie: ";//print message

   cin >> numStars;//input double value

  }

if(numPatrons == 0)//using if block that check integer value equal to 0

      averageStars = 0;//holding value into averageStars

else//else block

      averageStars = totalStars/numPatrons;//calculating averageStars value

cout << "Average Star Value: " << averageStars << endl;//print message with averageStars value

return 0;

}

Output:

Please find the attached file.

Learn more:

brainly.com/question/16665413

3 0
3 years ago
Clickstream tracking tools collect data on customer activities at web sites (true/false)?
Galina-37 [17]

Clickstream tracking tools collect data on customer activities at websites- true.

<h3>what is the website?</h3>
  • A website, often known as a website, is a collection of web pages and associated material that is published on at least one web server and given a shared domain name.
  • The World Wide Web is the aggregate name for all publicly accessible websites.
  • A company's internal website for its workers is an example of a private website that can only be viewed via a private network.
  • Most websites focus on a single subject or objective, including news, education, business, entertainment, or social networking.
  • The navigation of the website, which frequently begins with a home page, is aided by hyperlinks between web pages.

To learn more about website, refer to the following link:

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3 0
2 years ago
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