1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
sineoko [7]
3 years ago
10

A manager would like information on the knowledge base searches conducted by customers and call center agents. Which two metrics

are useful for identifying knowledge article effectiveness?A. Knowledge articles with the lowest ratingB. Number of knowledge articles in each data categoryC. Knowledge articles created by call center agentsD. Knowledge search query with no results
Computers and Technology
1 answer:
RideAnS [48]3 years ago
3 0

Answer:

Option A and Option D are the correct options.

Explanation:

While any information is provided by the manager to its customers which is based on the knowledge of the search conducted.

So, the following knowledge is about the article of the lowest rating and about the search query that has no output.

  • Option B is not correct for the following scenario because the manager is informing about the searches conducted by customers, not for the data category.
  • Option C is not correct for the following scenario because the articles are not created by them.
You might be interested in
Is a procedure to copy one or more files from backup media to the original disk or a replacement disk when data or programs have
Stels [109]
Restore is a procedure to copy one or more files from backup media to the original disk or a replacement disk when data or programs have been erased or destroyed.
4 0
3 years ago
What programs are most likely affected by a macro virus?
Iteru [2.4K]

Answer:

Macro viruses usually infect Microsoft Office apps like Word and Excel.

Explanation:

7 0
2 years ago
The slide layout has placeholders for text, charts, and tables. true or false.
Ksju [112]
The answer to this is true
3 0
3 years ago
Read 2 more answers
A time management tool in a help desk software package probably has the greatest impact on the productivity of _____.
777dan777 [17]

A time management tool in a help desk software package probably has the greatest impact on the productivity of help desk agent.

<h3>What is  help desk software ?</h3>

IT and customer service teams utilize help desk software to assist staff members and customers. Its primary purposes include assisting service teams in methodically managing support requests, offering alternatives for self-service, monitoring and reporting performance, and ideally doing much more.

The objectives and procedures of a help desk when employed by an IT team are established using industry and governmental best practices, such as ITIL (Information Technology Infrastructure Library). The aim of ITIL while handling problems, according to Mikkel Shane, CEO of Zendesk,  is to "establish regular service operation as rapidly as possible and minimize the adverse effect on business operations.”

Simply put, help desk support software is made to provide you with the means of helping your clients feel heard. Here is a little explanation of how it operates:

To know more about help desk software :

brainly.com/question/24171638

#SPJ4

3 0
1 year ago
Need help coding this it uses input and I need to use the words good and morning
Masja [62]

Answer:

x = input ("Enter a word: ")

y = input ("Enter a word: ")

print ( x, " ", y)

Explanation:

This is the simplest way to write it using Python.

6 0
2 years ago
Other questions:
  • When using the “reply all” option, your message will automatically be sent to ____ recipients of the original message. ​?
    7·2 answers
  • True or false: although the first personal computers were available as early as the 1970's, the creation of the world wide web (
    11·1 answer
  • Driving while wearing headphones or earphones
    12·2 answers
  • What do the letters of the su command stand for? what can you do with su besides give yourself root privileges? "what can you do
    5·1 answer
  • Your task is to write and test a function which takes one argument (a year) and returns True if the year is a leap year, or Fals
    5·1 answer
  • What will the following code print out: int numbers [] = {99, 87, . 66, 55, 101}; for (int i = 1; i &lt; 4; i++) cout &lt;&lt; n
    11·1 answer
  • Which sentence is an example of an I-statement?
    6·1 answer
  • What should be entered to make the loop print
    6·1 answer
  • Alfred works in the human resources department, and he uses a management information system to find applicants' résumés on the w
    7·1 answer
  • In which of the following situations would it be most appropriate to choose lossy compression over lossless compression?
    5·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!