First and foremost, the hotel personnel must apologize. It the responsibility of the hotel to ensure quality service. Regardless the situation or whose fault the relocation is, the hotel must acknowledge the inconvenience the guest is experiencing.
To compensate for the trouble, here are some things that hotel personnel can do:
1. Make sure to arrange another accommodation ready to receive the guest (with free transportation, free one-night stay if needed to be relocated to another hotel).
*Offer the expected room for the guest the next day if it's already available.
2. Explain and apologize for a relocation. Assure that the hotel is doing its best to make up for the inconvenience.
3. Offer discount and freebies to guest that checks-in late so a relocation won’t have to happen.
Answer:
The correct answer is <em>‘parens patriae’</em>
Explanation:
<u>‘Parens patriae’</u>, which literally means ‘the parent of the country’ <em>refers to the idea that the state is guardian or a protector of individuals that have limited legal capacity</em>, for example, children. In this way, the state should act in the best interest of a child.
In England, the <u>court of chancery</u> first introduced this idea to the legal system. Such courts took care of cases that involved juvenile offenders. Back then monarch was considered the parent of the country, while in modern days the state itself.
lucious maxima on fire bye bye
Hmmm... sounds like bystander effect, I think.
