Question

Which of the following technologies permits service calls to U.S. companies to be answered in India just as easily and inexpensively as if the help desk were in the United States?

Answer 1

The options for this question are: A. Software as a web service B. Cellular networks C. TQM D. Internet telephony E. The World Wide Web

Answer:

The correct answer is D. Internet telephony.

Explanation:

Internet telephony (also called IP telephone or Voice over IP or VoIP) designates telephone activity through a computer network in which data is transmitted according to the IP standard. IP means "Internet protocol" and is a set of rules according to which data must be prepared for transmission on the Internet. IP telephony uses the same transmission channels as normal data transmission on the Internet.