Lori works at a flower shop in her town. When customers come in to purchase flowers as gifts, Lori takes the time to really list
en to their needs so she can recommend the perfect bouquet to them. As a result, Lori's customers leave happy and return to this shop whenever they need to give a gift. Lori's co-workers like her because she gets along with everyone and compliments them on the bouquets they have put together. What workplace habit does Lori demonstrate?
Interpersonal skills are the skills that allow a person to relate positively and effectively to others. People who have strong interpersonal skills pay a lot of attention to the needs of others. They also take their time to learn about other people and their interests and goals. Lori displays these skills in her interactions with her customers. She takes the time to listen to the customers' needs and really pays attention to what they say.
