One of the pillars of treating mental health disorders is empathy towards the patient. The reason for this is that empathy goes a long way when treating different disorders and it enables the practicioner to provide better service to his users. Various treatment approaches put an emphasis on empathy as an important concept that should be practiced.
So when you are communicating in a healthcare facility something isn't loss in translation and something serious occurs because someone didn't know the proper terminology.
The correct answer is early detection. It is because in order to prevent or develop certain diseases, the person should have an early detection or diagnosis in means of finding a cure or solution to the disease that one experience.