The one ingredient that helps, but is not necessary to an effective speech delivery, is that it is the result of the speaker's natural talent and gift.
With proper preparation and a healthy dose of courage, anyone can be an effective public speaker. The important elements are that message delivery is impactful, the speech is influential towards the audience, and that audience expectations are met or exceeded. Natural talent helps, but thorough preparation and careful speech planning go much farther towards an effective speech.
These contradictory descriptions can be reconciled because they capture both sides of what Hester has become because of her experiences. She is seen as pure, warm, and tender, because she has turned her life around. She is pleased to have her daughter, she helps others in the community, and people have begun to see her as a better person.
She is also seen as cold, because she has to carry the burden of holding a secret (the identity of her husband), and cannot be with the man she wants to be with.
I need help too ive been trying to figure it out