Answer: Option D
Explanation: In simple words, controlling refers to the function of management in which manager sets the standards of performance, compares the performance with the standards and take corrective actions in case of any discrepancy.
Controlling helps the organisation to achieve its goals by making the employees working towards the same goal determined in the planning stage. Controlling sets the standards of performance for the employees which works as a guide in their job.
Hence the correct option is D.
Answer:
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Explanation:
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<span>The example indicates that the strategy is Appeals to common goals.
If you wish to obtain the cooperation of another person, it is very useful to identify some goal or objective that you share with that other person, which can be called a common goal, or a goal that you have in common.</span>
Answer:
Correct option is (b)
Explanation:
In business communication, when replying to a claim made by the customer, the sender should begin with the good news that customer's request is complied with. This should be done to gain the customer's confidence.
The customer might be looking forward to this in the reply and he will be happy to read that, thereby retaining the customer.
