Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
Answer:
The correct answer is *to provide a place for people to trade goods and services
Explanation:
trading can be simply described as the act of exchanging values between parties.
a market is a place where the sellers and buyers meet and trade, in which the buyers buy what they need and want from the sellers at a price both of them can agree upon.
Answer:
The answer is (C) Goals should specify the target dates or deadline dates when they are to be attained.
Explanation:
SMART goals state that targeted objectives should be Specific, Measurable, Attainable, Relevant, and Timely. Alex has developed goals that are specific, measurable, attainable, and relevant – yet he has not defined the time needed to accomplish these goals, including their due date. Thus, Alex should think of a realistic time schedule that he plans to implement in order to achieve his goals.
Answer:
c. Return on Assets
Explanation:
The net income usually has an impact of interest expense since interest expense is deducted from earnings before interest and tax in arriving at net income.
Hence, in order to take out the impact interest expense when computing return on assets, an adjusted net income known as de-levered net income is computed using the below formula:
Net Income + (1-t)xInterestExpense
Answer:
C) luxury item, an increase
Explanation:
Price elasticity of demand measures the responsiveness of quantity demanded to changes in price.
An elastic demand means a small change in price leads to a greater change in quantity demanded.
A luxury good is a good that isn't a necessity. They are usually bought as a status symbol.
Luxury goods usually have elastic demands.
Emeralds are luxury goods and if there's a fall in price of emeralds the quantity demanded of emeralds would rise.
I hope my answer helps you
