Question

Give two examples of nonfinancial measures of customer satisfaction relating to quality. A. Two examples of nonfinancial measures of customer satisfaction relating to quality are​ (1) the number of customer complaints and​ (2) customer satisfaction with specific product features​ (to measure design​ quality). B. Two examples of nonfinancial measures of customer satisfaction relating to quality are​ (1) the amount of time it takes for the testing of new materials for a product and​ (2) percentage of units of products that fail soon after delivery. C. Two examples of nonfinancial measures of customer satisfaction relating to quality are​ (1) the number of customer satisfaction surveys completed per month and​ (2) the number of orders shipped to customers compared to the number of orders made during the month. D. Two examples of nonfinancial measures of customer satisfaction relating to quality are​ (1) the total number of spoilage products due to internal failure and​ (2) the number of customer complaints.

Answer 1

Answer: A. Two examples of non-financial measures of customer satisfaction relating to quality are​ (1) the number of customer complaints and​ (2) customer satisfaction with specific product features​ (to measure design​ quality).

Explanation: Non-financial measure of customer satisfaction are those satisfactions displayed or exhibited by customers towards a given product, that does not have financial implications.

The number of customer complaints received by a manufacturing enterprise is proportional to how satisfied your customers are.

Satisfaction expressed by customers with specific features of a product is a non financial measure. customers can be satisfied with a certain quality or feature in a product.