Question

Grace has worked in software quality assurance testing for 3 years, but is looking for opportunities at other companies as a means to increase her salary and responsibility. To prepare for the interview for a software engineer position, she studies programming in her spare time and asks a friend who already works as an engineer for interview tips. Despite her relative lack of experience, she is thrilled when the human resources manager calls to tell her she has been hired. Although she is eager to please the new boss, she gets nervous when her first assignment requires her to implement a new user interface feature which she is not very familiar with. While feeling a bit anxious about her ability, she uses online tutorials and asks for guidance from co-workers to help her achieve her goal. She has to work late for three nights but by the end of the week she is proud to have accomplished the task and to have learned new skills in the process. Grace's work efforts are an example of mastering:_______.
a. work complexity
b. time pressure
c. role abiguity
d. role overload

Answer 1

Answer:

Grace's work efforts are an example of mastering:_______.

a. work complexity

Explanation:

Work complexity can be defined as the degree to which the demands of the work - when it comes to knowledge, abilities and skills - exceed the capabilities of the person performing it. Notice that Grace is facing a situation of work complexity. She has been hired to a job in which she lacks experience. She is then asked to perform a task that requires knowledge she does not yet possess. However, Grace masters the work complexity she is facing. She not only works hard, putting in the hours, but she also makes a point of learning the new skills she needs. Instead of feeling overwhelmed by the task, she regards it as a doable challenge. With guidance, tutorials, and effort, Grace is able to perform well.