An individual who has been appointed by another person to act on their behalf and in their best interest is known as an agent.
In legal terminology, an agent is a person who has been empowered legally to act on the behalf of another person. An agent may be employed to represent a client in dealings and negotiations with third parties. Depending on the situation, the agent may be granted decision-making authority.
The agent is given the authority to take necessary action on someone else's behalf. People usually hire agents to conduct matters that they lack expertise or time to do for themselves.
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Answer: Customer experience management.
Explanation:
Customer experience management is the ways in which a company provides it's consumers the best customised experience during their period of patronizing the business: the customer experience management makes the best use of physical and digital contact with consumers to give them a wonderful experience and maintain customer patronage.