Answer:
Henry has a decision to make. The disgruntled customer in front of him has a valid point. There has been a mix up on the part of Henry’s service team and things have not gone smoothly. It wasn’t the end of the world but the customer has already been inconvenienced and now the ‘fix’ is going to inconvenience him again. Henry feels that the considerations the customer is asking for are not unreasonable, but how can this be handled? How would your company handle it: using a centralized leadership model or a distributed leadership model?
Explanation:
<h3> Centralized Leadership Resolution
</h3>
To make a decision, Henry has to contact his manager. The manager has to stop what she is doing, come to where the customer is, listen to the story, hear the customer’s request, determine if it’s reasonable and make a decision. Meanwhile Henry is standing there listening, waiting, and being unproductive. Only after his manager makes her decision can Henry resume his activity. Much time has passed and the customer is losing his patience and thinking about his time being wasted. If the customer is still not satisfied, he might ask to escalate his request to yet another higher level manager. His blood pressure is rising and if he’s not taken care of you can be certain that his friends and colleagues will hear about how they should stay away from Henry’s company.
Answer:
B
Explanation:
I had the same question// as an 8th grader .and i picked B as my answe choice and it was B . sorry i dont have a complete explanation .
An oral history dictated by an adolescent who fled the fire is the source that would best help a historian understand how the Great Chicago Fire affected families.
The two main reasons why Spain wanted to rule Mexico as a colony were land and resources, but it should be noted that the people played a large role in the decision as well.
Answer:
Between 1970 and 1973, during the Vietnam War, the United States bombed much of the countryside of Cambodia and manipulated Cambodian politics to support the rise of pro-West Lon Nol as the leader of Cambodia. The Khmer Rouge used the United States’ actions to recruit followers and as an excuse for the brutal policies they exercised when in power.
Explanation:
