Im pretty sure this is how it works:
you burn yourself,
immediately, you jump back because obviously, it hurts
That part (the jump back) is your skeletal and muscular working together to move you away from the danger
This is called the fight or flight response.
This time, you took flight from the danger. hop this helped a bit, if not, i can edit and add more for ya :)
Active listing is important so you can know what they are saying. Without active listening than you may forget things. Also the four rules of active listening are too look at the person (eye contact) listen too them. And I do not know the rest. Sorry, but that's the best I can do :)