Answer:
The IT department failed to notify you and the marketing department about it, so customers weren't informed or warned. Worse, they failed to ask for feedback about what the update should include, and now customers can't access some of the features that they most enjoyed.
Answer: People rarely trust a new technology
Explanation:
They have not trusted this new technology because at first, it was a weird box with no light and people were using it to take pictures. That was scary to other people. Another problem was that those pictures who were taken at some point lost their colors and turned black so the others were not sure about this kind of new technology at first.
