Question

Once a business has sold a service, it no longer needs to be concerned with customer satisfaction. True False

Answer 1

Answer:

False

Explanation:

' Once a business has sold a service, it no longer needs to be concerned with customer satisfaction' is a False statement.

Customers are the pillars on which every business stands & their satisfaction should be a supreme priority for a business.

There is need of 'After Sale Services' after selling a service. This is important to ensure customer's expectations from the product are met, & they are satisfied with the business' services.

After sale services make customers feel valued. This generates customer retention, customers' loyalty towards business. Such customers are also likely to do word marketing & build a business' reputation in front of other customers.