Answer:
A) True
Explanation:
The internal control structure deals with the rules, laws, procedures, practices that vary from company to company that are necessary to attain an organization's goals and objectives.
The substantive testing is an audit process aimed at checking the accuracy and reliability of the financial statements. To check if the financial statements are free from any errors, mistakes, fraud, etc. that can change users' decisions.
The financial statements should be relevant, reliable and finalize in all respects.
Therefore, a strong internal system will reduce the quantity of substantive testing required.
Option C , Tim takes advantage of his grandmother's illness and persuades her to sign a will leaving all her property to him.
Explanation:
A individual who demonstrates excessive control may always be someone who has a special connection with the testator who has had the ability to render the testator vulnerable who affected by terms of danger, difficulty, manipulation.
Undue interference occurs mainly in areas of probate, trust and properties, power of attorney and custody.
Indecent influence is not usually a crime in itself, but it can be a means of committing a crime, including exploitation, fraud, domestic abuse and sexual assault.
<span>The anser is(B):
Statistics is the science of​ collecting, organizing,​ summarizing, and analyzing information to draw a conclusion and answer questions. in​ addition, statistics is about providing a measure of confidence in any conclusions.
The first step in statics involves collection of the relevant information (data) that is required. This can be from the primary (first hand) source or from secondary source (information already collected and available from other sources)
The second step involves organization and analysis of the collected information or data
Then the last step is where the analyzed data is interpreted and presented in a form which one can be able to draw confident conclusions from it.</span>
Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
Answer:
B. False.
Explanation:
This statement is false, due to the fact that a good oral presentation must be prepared before the presentation in accordance with all the procedures to be covered in the presentation. Therefore, the ideal is to know your audience before the presentation, so that there is a preparation aligned with their values and behaviors, in order to retain the attention and interaction of the participants, which makes the presentation more interesting and effective.
Scripting the presentation also avoids possible unforeseen events, in addition to being ideal to also be open to interactions, to provide important and impactful information, to prepare supporting material such as slides, and to always practice before the presentation, to be prepared and interacted on the subject addressed.
