Answer: making sure customers are satisfied
Explanation: In simple words, service orientation refers to the mindset in the organisation under which all employees within work for a sole objective, that is, customer satisfaction.
Such behavior is implemented by the top management and requires continuous efforts. The domain of applicability of such behavior is after the sale is made.
This behavior is developed by the organisation to make sure that their market share remains constant and existing customers do not shift their demands.
Answer:
Post-purchase behavior
Explanation:
For both the questions the answer is same post purchase behavior. After consumer buy the product, he starts to compare the product to his expectations. And also the last stage of purchase decision is post purchase behavior. In this stage customer experience the product and starts to compare with his expectations. If it fulfill his expectations then he will buy it again otherwise he will switch to some other product.
Answer:
False
Explanation:
The large heterogeneous market is a market structure where diverse commodities and services are available to the customers. Overall, large heterogeneous markets are known as 'Mass markets' or ' Total product market'. This market satisfies customer needs due to mass production of distinctive goods. In the large heterogeneous market, customers have different perspectives, wants, choices and nature etc.
Explanation:
i hope you have find your answer