I think it is the third one hope that helps
Answer:
D: A divine monarchy because it was hereditary
The 1917 French Army Mutinies were due to the loss suffered at the Second Battle of the Aisne which was the main action in the Nivelle Offensive. When the troops entered the battle, they were optimistic having been promised a decisive war-ending victory over the Germans by General Robert Nivelle. However, failure to win ruined their mood resulting in the mutinies
i believe that the answer is letter B!
Expectations of customers, changes and shifts in consumer behavior, use of technology in customer service transactions that used to be done face-to-face
(Less manufacturing, less production, more service delivery)