Although the customer is unquestionably the cornerstone to a successful organization, client centricity has several drawbacks, ranging from financial to innovation-related areas.
The drawabacks can be listed as:
Businesses create customer-focused policies in an effort to impress and keep consumers, but doing so can be expensive and may not be financially prudent.
- <u>Not every customer is equivalent!</u>
Although the customer is always right, not all customers are suitable for your company. So, building just a customer based approach can harm your business.
- <u>Customers are unsure too!</u>
Many marketers feel that if a company is consumer-focused, it will learn what the clientele truly desires and prosper.
While it's crucial for businesses to pay attention to their customers, they also need to know when to shift their attention away from them.
- <u>Love the Customer, but Don't Expect Love in Return</u>
According to conventional knowledge, clients are more loyal to companies that go above and beyond their expectations; nonetheless, your customers may betray you in order to get the cheap, satisfying solutions they actually desire.
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Answer:
Mitch is the owner of GameOn, a popular sports bar. He personally trains his servers and then gives them autonomy to make on-the-spot decisions to resolve any customer complaints and issues. This is a form of _____.
a. flexibility
b. assurance
c. empowerment
d. service guarantee
The answer is C. Empowerment
Explanation:
Empowerment is the process of giving authority or power to an individual to carry out an action.
Mitch training and giving his serves autonomy to resolve any customer complaint and issues is a form of empowerment. It goes to show that he has a level of trust in their ability to make decision and respond appropriately to the issues they might face when attending to customers.
Answer:
In general, an industry refers to the type of firm for which a person works. ... However, the final product or service is usually similar for establishments within an industry. On the other hand, an occupation refers to a specific task or set of tasks.
Answer:
<u>wholesalers, distributors and manufacturers</u>.
Explanation:
The <u>wholesalers, distributors, and manufacturers</u> trade goods or services to consumers, which then resell or utilize them for trading persistence. Resellers purchase goods in a large amount from other companies such as wholesalers, distributors, and manufacturers. Later they trade the singular factors to purchasers, at a favorable cost. Thou won’t gain enough hype throughout reselling. That’s the conventional method of retailing, which we distinguish from most utmost huge mall storehouses autonomous independent online stores.
Answer:
A) Behavioural
Explanation:
Behavioral control refers to facts that show whether there is a right to direct or control how the worker does the work. A worker is an employee when the business has the right to direct and control the worker. The business does not have to actually direct or control the way the work is done as long as the employer has the right to direct and control the work.
