Question

The people who come into our stores are friendly and value this community. You have helped develop this positive attitude through your dedication to downtown redevelopment. Thank you again for the invitation. I will contact you next week regarding the date and time of our next grand opening ceremony. Sincerely, Becky Chen True or False: The opening of this message follows the writing plan for refusing routine requests. True False

Answer 1

Answer:

The answer is False.

Explanation:

Refusing routine requests is a message strategy used by businesses to respond to issues that they do not plan to resolve.

Sometimes, this messages are automated such that when such routine request are sent in by a customer, the system responds back with an already encoded message that does not promise to reply the query.

This response is usually courteous and laced with positive language in order to help assuage the customers grief.

The case is different here because there is a promise to respond when Becky Chen added "I will contact you next week regarding the date and time of our next grand opening ceremony".