Question

Tiffany Crowe works as a showroom executive at a clothing boutique in London.​ Today, she is in a positive mood and instantly greets and smiles at a customer who walks into the store. The customer feels welcomed by her response. While browsing the​ store, Crowe helps the customer with products and passes on her positive mood to the customer. The customer leaves the store feeling content with a smile on her face.
Which of the following best describes this​ situation?
A) emotional contagion
B) positivity offset
C) cognitive dissonance

Answer 1

Option A, Emotional contagion

Explanation:

The concept of emotional contamination in one person is the direct activation of similar emotions and actions in others.

Feelings may be conveyed indirectly or directly through individuals in several different ways.

There's also important evidence that people display feelings associated with other people's facial, auditory and postural gestures. If you imitate the body, you will hear what you say. Then, you feel what another person feels.