Question

Soltura Products Inc. has a training program for customer service representatives that tests trainees on their knowledge of company products. Every time a trainee answers a question, he/she learns whether the answer is right or wrong. This is called ____________.a. active practice
b. immediate confirmation
c. overlearning
d. behavior modeling

Answer 1

Answer: Immediate confirmation.

Explanation:

To confirm means to verify the correctness of something; and when that confirmation happens instantly when consulted it is known as Immediate confirmation. Soltura Products Inc., is making use of immediate confirmation to test new trainees in their organization on their knowledge of the company.