Question

A mobile device is freezing almost daily. The device remains powered on and the screen illuminated. The user restarts the device, and it operates for another day or so. This problem has been occurring for several weeks.
1. Which of the following steps should the user take next to resolve this issue?
2. Check for OS updates.
3. Factory reset the device.
4. Delete all user data.
5. Return the device to the manufacturer.

Answer 1

Answer: C

Check for OS updates

Explanation:

The freezing could be a result of an Operating system (OS) problem that was already fixed with the latest update. Check for uninstalled update in your phone's settings to make sure the device is not missing any vital stability update.

OS updates are basically for correcting any vulnerabilities or discovered errors in every operating system.