Answer:
The partnership between IT and the business at Hefty Hardware was ineffective as there were clear communication gaps. The business group thinks that the IT has no knowledge of the business whereas the IT team thinks that the business has no understanding of the technical issues in IT system.
Therefore, correspondence is needed by sitting and working together to achieve the common organizational goals.
Explanation:
1. Shortcomings of both IT and the business.
The business often feels that the IT don’t have the required competence for finding solution for business problems, since IT is not involved in the executive business meetings. Similarly the business managers do not understand the technical jargon when the IT tries to explain the technical aspects of the solution. Hefty Hardware do not has solid foundation and good relationship between the IT and the Business department, and this issue became the main problem that Hefty should deal with it to make sure that the current and future projects will success.
2. Plan for how IT and the business can work collaboratively to deliver the Savvy Store program successfully
To work in the same coordinated flow, IT and the business need to work collaboratively by attending the executive meetings together since the beginning where the ideas are brainstormed.
Weekly or fortnightly meetings should be held to discuss the progress and follow up on the previously decided agendas. All must be documented for review and future reference.
