Question

total quality management. B : enterprise resource planning. C : a balanced scorecard. D : corporate social responsibility.

Answer 1

Answer:

1. Total quality management (TQM), as the name implies refers to the process where errors are continually being searched for, identified and corrected. This is usually done by a consumer/customer centric organization. The goal is to make sure all employees are dedicated to continuous improvements via continuous training and ultimately satisfy consumers’ needs

2. Enterprise resource planning: Is an integrated software that uses technology to seamlessly integrate all office backend processes. It helps in managing all day-to-day business processes and activities such as procurement, risk management and compliance, raising and issuance of purchase orders, project management etc. Examples of ERPs used are: Oracle, Sage, Microsoft Dynamics

3. A balanced scorecard is a strategic management tool used by organizations to provide feedbacks to employee based on their performance in a period. This could be done quarterly, bi-annually or annually. It is also used to monitor consequences arising from their inactions and actions.

4. Corporate social responsibility (CSRs): Are philanthropic gestures provided by a  company, individuals or group of people to provide a sense of social accountability to a community or environment wherein they operate. E.g. construction of roads, boreholes etc

Explanation:

1. Total quality management (TQM), as the name implies refers to the process where errors are continually being searched for, identified and corrected. This is usually done by a consumer/customer centric organization. The goal is to make sure all employees are dedicated to continuous improvements via continuous training and ultimately satisfy consumers’ needs

2. Enterprise resource planning: Is an integrated software that uses technology to seamlessly integrate all office backend processes. It helps in managing all day-to-day business processes and activities such as procurement, risk management and compliance, raising and issuance of purchase orders, project management etc. Examples of ERPs used are: Oracle, Sage, Microsoft Dynamics

3. A balanced scorecard is a strategic management tool used by organizations to provide feedbacks to employee based on their performance in a period. This could be done quarterly, bi-annually or annually. It is also used to monitor consequences arising from their inactions and actions.

4. Corporate social responsibility (CSRs): Are philanthropic gestures provided by a  company, individuals or group of people to provide a sense of social accountability to a community or environment wherein they operate. E.g. construction of roads, boreholes etc