Question

A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns. To analyze trends of patterns in these returns, she has organized these complaints into a small number of sources or factors. This is most closely related to the __________ tool of TQM.

Answer 1

Answer:

Cause and effect diagram.

Explanation:

the acuse and effect diagram tells us about the factors that lead to the product returns and hence helps in accounting for the complains of the costomers.