Question

Service providers should refrain from asking feedback from customers to save time that can be used to provide better service quality.
A. True
B. False

Answer 1

Answer:

B. False

Explanation:

The target of service provision are the customers. So service providers must ensure that their targets are obtaining maximum satisfaction from the quality of service they provide and one way of doing this is by asking feedback from customers

Answer 2

Answer:

False

Explanation:

For service providers to provide excellent customer service, you first need understand their experiences, and dissatisfactions. They must ensure that their customers are obtaining quality service that they are providing, and of a necessity this can be gotten through asking customers for feedback. Getting your customers to give you feedback has another important benefit. It makes them feel relevant and that you place value on them, and are willing to look into their issues and profer solutions. This can help to even prevent them from sharing their negative comments on social media.