To gather and analyze information about employee attitudes and perceptions about the climate, their managers’ leadership, and re
lationships, an organization could use. Because organizational change is a difficult endeavor, a company may use, who is an OD expert, to diagnosis problems, develop a training plan, and document performance. Organizations often use surveys to determine how their employees feel about proposed changes before they happen. These surveys are distributed in the _________ part of the change process.
Psychologist and scientist Kurt Lewin (1890-1947) used the analogy of the matter-phase change of ice to explain organizational transitions in his Unfreeze-Change-Refreeze model (1940).
Unfreeze is the initial state where the organization gets its employees ready for the change, something that implies tearing down the previous philosophy established by the company. It is imperative for the organization to spread the idea that the current method used must not continue so, in front of the crisis, the concept of change starts getting shape.
