Question

Julie, a consumer, is having difficulty understanding the information her agent, Victor, is presenting at her in-home appointment. She provides Victor with her cousin's telephone number and email address and asks him to explain the plan to her cousin, who frequently assists with her health care decisions. The next day, Victor emails Julie's cousin. Has Victor been compliant?

Answer 1

Answer:

No,  Victor has not been compliant.

Explanation:

As Julie is unable to understand the information provided to her by Victor,

she provides Victor with her cousin's telephone number and email address and asks him to explain the plan to her cousin.

Victor violated CMS permission to call guidelines by providing cousin's telephone number and email address without the cousin's permission.

No,  Victor has not been compliant.