Filch, means to steal something
Okay, so this is a little hard to answer when you do not have the excerpts, but I will try my best to work a answer out of the headings. I think your answer would be C. It makes sense, the info that comes after the titles, so If I were you I would go with C.
I hope that helps.
Usually in business letters, italic formatting will not be used to indent any section, since italics are almost always reserved for emphasizing certain parts of the document.
