Answer:
Receiver’s preference and level of technical expertise
Explanation:
This is very important because any well prepared information presented using a communication channel that the target audience does not use or prefer is a wasted effort.
For example, a company that wants to target elderly people with its products, having been aware through a survey that they prefer television ads to online ads. Which means that because of their limited technical expertise, a tv ad is the best channel of communication.
Hello! According to this scenario Leslie needs to act according to policy. In the most polite way that she can she should show the customer the information and state the consequences. If this fails to work she should bring in her manager/supervisor to the situation.
Hope this helps! If you have any other questions or would like further explanation just let me know! :)
Answer:
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