Question

What is the term that describes the process of moving returned merchandise from a customer to a retail store or fulfillment center; from a retail store to a distribution center; or from a distribution center to a vendor for the purpose of capturing value or proper disposal?

Answer 1

Answer:

Reverse logistics

Explanation:

Reverse logistics refers to the process of moving returned products backwards in the supply chain:

from the client to the retail store ⇒ from the retail store to the distribution center ⇒ from the distribution center to the vendor

This is done to capture some value from the proper disposal of products returned by customers or retailers.

For example, you buy a new speaker but you don't like how it sounds, so you return it to the store. The store returns your money but it doesn't throw the speaker to the garbage. It will return it to the manufacturer's distribution center, and so on.