Question

You arrive at the shelter – a coliseum a few miles from where the hurricane directly hit. It’s late morning and survivors are just starting to arrive at the shelter. They are confused, frightened, and overwhelmed. Members of your PFA response team are giving survivor’s water, food, and blankets.
You observe a number of survivors who need assistance. As a provider, what is the best way to make initial contact with them? Select one:

a. Explain that others are in need of help too.
b. Explain the importance of maintaining faith and hope.
c. Observe first and make connections in a non-intrusive, kind, and helpful way.
d. Reassure survivors that everything happens for the best.
e. Provide them with information on copingYou observe an elderly man that is looking confused and overwhelmed.

Answer 1

Answer:

C- Observe first and make connections in a non-intrusive, kind, and helpful way.

Explanation:

As a memeber of PFA(Psychological First Aid Online), establishing a human connection in a non-intrusive, compassionate manner is one of your objectives and create a sense of safety. To do that you need to make connection first in a helpful and kind way.

Answer 2

Answer:

The correct option is "C." Observe first and make connections in a non-intrusive, kind, and helpful way.

Explanation:

As a provider, the best way to make initial contact with them is to Observe first and make connections in a non-intrusive, kind, and helpful way. Professionals in the  bid to study situations, firstly makes critical observations of the situation then establish subtle, kind and helpful non-intrusive contacts withe the survivours to ascertain the areas of difficulties and confusion.

Barging into the survivors irrespective of your motives are unprofessional . People and situations should be observed initially to sort choicest ways and means of approach.