Problems encountered by people in managerial positions are different. However, there comes a time when a person fails to find solutions to the problems that crop up.
When a problem arises, there are obstacles that are referred to as conceptual blocks and constrain the way one perceives the solution. One of the problems is constancy. This conceptual block takes place when one person becomes committed to one solution to solve a problem. The issue is that people will always be consistent in the way they solve problems.
According to my research on information technology, I can say that based on the information provided within the question it can be said that your boss is exhibiting Stereotyping which could be inhibiting his creative problem-solving approach. Just like in psychology, stereotyping is over-generalized belief about a particular something. Which in this case since his boss saw a similarity in the problem with another problem he previously had, he automatically assumed he knew the cause and how to fix it.
I hope this answered your question. If you have any more questions feel free to ask away at Brainly.
