Group of answer choices.
A. Most online shoppers will only buy products if they can voice their opinions about them after the purchase.
B. Most online shoppers search the Internet for ratings and reviews before making major purchase decisions.
C. Negative consumer feedback can actually attract more customer interest in the product.
D. Allowing consumer feedback makes it less likely that consumers will provide their feedback.
E. Consumers are more likely to say positive things about companies that value their opinions.
Answer:
B. Most online shoppers search the Internet for ratings and reviews before making major purchase decisions.
Explanation:
Customer relationship management can be defined as a strategic process which typically involves combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Thus, this set of employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.
This ultimately implies that, customer relationship management is focused on developing an ongoing connection between a business firm (organization) and all of its customers, as well as potential customers.
Hence, it is very important for Prime Computers to encourage customer feedback on its website and as a policy because most online shoppers (customers) usually engage in an online search in order to see other customer's ratings and reviews of company's product or service before making major purchase decisions.
Answer:
The cost of goods sold that would be reported on the incoem statement is $70000
Explanation:
The cost of goods sold is the value or cost of the inventory that a business sells to its customers. The cost of goods sold for the year can be calculated using the following formula.
Cost of Goods Sold (COGS) = Opening Inventory + Purchases for the year - Closing Inventory
Thus, Elm Corporation has a cost of goods sold to report on this year's income statement of:
COGS = 32000 + 57000 - 19000 = $70000
Answer:
c. Express agency
Explanation:
An express agency can be defined as a type of contractual agreement between two (2) parties, which typically involves one party being instructed and authorized to act on behalf of the other person, usually referred to as the principal. Express agency is a fiduciary role.
In this scenario, Peter hires Brunhilda to represent him and assist with the sale of his home. They sign a listing contract to memorialize their relationship. Thus, the type of agency that has been created between Peter and Brunhilda is an express agency.
