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34kurt
3 years ago
12

Which of the following terms refers to any direct interface between customers and a company​ (online, by​ phone, or in-person)?

Business
1 answer:
Slav-nsk [51]3 years ago
6 0

Answer:

D. Touchpoint

Explanation:

Touchpoint is the term refer to any direct interface or interaction between customers and a company. Touchpoint bring customer close the brand and it help the business to understand their customer´s need and requirement, which also help to build reputation and penetrate in the market. Company use different customer touchpoint like website, emails, in-store Cashiers, billboards, etc.

Channels are not touchpoint. It is medium to understand where customer come from, however, touchpoint very specific.

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