Thank you so much for your email. Your company is a very valuable client for our business and have a strong and deep professional relationships with your company. Your issue has been well noted. We apologize for the inconvenience that you have to face due to this problem.
I will communicate this issue to our R&D department. We will find some way to compensate you through some alternate solution and we will upgrade the visual basic solution keeping this issue in mind as well.
We assure you our full support. We will keep our business ties more strong by understanding and valuing each other's issues.
