The firms may need to focus additional effort on retention strategies.
Retention strategies are means employed by firms to retain their customers both new and existing, over some specified period.
Where a company has high customer retention, it means customers would continue to patronize the company's products and not not defect to another product or business.
Customer retention process starts with the first point of contact in an organization and spread through the whole duration of the customer's relationship with the organization.
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Answer:
Job rotation
Explanation:
Job rotation means moving employees from one job to another so that they are trained to do multiple roles. This way, the tasks of each job stay the same and employees learn these basic tasks for each job they try. An example is a grocery store where the greeter is cross-trained to be a cashier, to collect carts from the parking lot, and to unload boxes onto the shelves.
Answer: Return on sales is calculated based on sales volume and not profit
Explanation:
This can be explained by understanding the scenario; the price that discounters pay is lower than any other channel. Discounters have high variable cost, they only pay $52 for the Russel with 41percent return on sales. They also larger fixed costs than the other channels and the return on sales is calculated based on sales volume and not profit.
It means it has become sugar
Answer:
Identify labour supply-demand gaps
Explanation:
Theresa as an HR manager must identify the labour supply-demand gaps. She has identified the firm's labour demand, and now the next step should be to identify the supply of labour and then to understand the gap. The labour supply-demand gap will help the HR manager to identify the possible changes which she must do to fulfil the firm's labour demand.
