Answer:
Conceptual skills
Explanation:
Conceptual skills -
It refers to the ability which enables the person to understand some complicated situation or problem and give a better and innovative alternative for the problem , is referred to as the conceptual skills .
It is the human tendency to deal with some peculiar and strange situation .
Hence , a leader is required to have such skills to deal with the team in a better manner .
Hence , from the given scenario of the question ,
The correct answer is Conceptual skills .
Answer:
<u>Zone of tolerance</u>
Explanation:
Zone of tolerance with respect to a service refers to, the acceptable range to a customer, that lies between the perceived desired level of service expected and the minimum level of service acceptable.
The service which the customer anticipates or expects to be delivered by a firm is referred to as predicted service.
Customer expectations do not depict a single level of expectation, rather they follows a range of expectations. This range is represented as zone of tolerance.
If the service received lies in the zone of tolerance, the customer would be satisfied. If it is higher than the desired level, the customer would consider it exceptional.
In case the service received falls below the minimum level of acceptance, the customer would be disappointed and feel deceived or tricked.
Answer:
a promotional alternative that uses direct communication with consumers to generate a response in the form of an order, a request for further information, or a visit to a retail outlet.
Explanation:
Direct marketing involves communication of a product to a target customer without using advertising agents as middle men. Customers are identified and contact is made directly to generate a buying decision from them.
This method gives quick feedback and action from the customer.
Channels such as mail, text, and email can be used to contact the customer directly
Answer:
Option D Costs incurred prior to deciding whether or not to produce a new product are sunk costs.
Explanation:
Option A The allocated costs might include fixed costs and are not relevant, so must not be included in the project appraisal.
Option B Sunk costs are not relevants costs and must not be included in the cost of the project. So this statement is also incorrect.
Option C Synergy occurs due to increase in the revenue and decrease in costs due to parenting strategy of the parent company.
The reason is that it is the definition of the sunk cost and is correctly stated in the option D. So the option D is correct here.
