Question

The unlicensed assistive personnel tells the nurse that it is unreasonable to expect a response to all call lights within 10 minutes. Which statement by the nurse best illustrates appropriate assertive behavior by a supervisor?
A) "Let's discuss how we can meet our clients' needs."
B) "I will take care of any client needs that you can't provide."
C) "I will have to report to the supervisor if you can't do it."
D) "All clients have a right to compassionate and timely care."

Answer 1

Answer: A) "Let's discuss how we can meet our clients' needs."

Explanation:

Assertive behaviour is "Behavior that allows a person to act in his or her best interests, to stand up without undue anxiety and able to express his or her honest feeling comfortably.

This statement "A) Let's discuss how we can meet our clients' needs" is best suitable by the nurse as this statement justifies several characteristics of assertive behaviour including decision making in positive way, stay calm, honest communication, listen actively, and agree to disagree.

Other statement B, C, and D are not showing assertive behaviour as negative response ( statement "B"), panic ( statement "C"), and less problem-solving approach to conflict ( statement "D").

Hence, the correct option is A) "Let's discuss how we can meet our clients' needs."