Explanation: For Danielle to really get a greater depth of information about the process, she would use probing questions. This involves asking open ended questions(this kind of question gives the person a chance to tell you more information)
Probing questions are question often asked when someone what to fully know information about a process. This will enable the person to open up and talk about his /her opinion and ideas.
Probing questions often start with tell me about your self or tell me more about your self, could you please enlight me more which enable the person to get to root of the matter that he/she actually want to know about, thereby knowing the next steps of action to take.
