A balanced scorecard approach creates goals in four key performance areas and assesses financial, customer, internal processes, and people. A balanced scorecard helps train employees and lets them know what they will be evaluated on. KPI helps them plan and assess performance and gives the employees a way to help the overall company performance.
Answer:
The correct answer is D. value for its customers.
Explanation:
Generating value for the client means giving something in which he feels really grateful, having fulfilled what was expected or, even better, having fulfilled what was needed and what was wanted.
For example, the delivery of the product on the agreed date, the ease of the process of both buying and using the product or service, the attitude of the team when it comes to serving the customer, solving a problem in an effective way, making a conversation enjoyable at the time it is paid, etc.
Generating added value for the customer is not about magic. It is simply that the customer perceives a positive difference. Let him see that it is a different place and concerned about the most important details for the benefit of the client.
The key to giving value to your customers is in the small details, so it is time to start with the business to offer it.
Answer:
(a) 13,3%
(b) 18,1%
Explanation:
To calculate the required rate of return for an assets it's necessary to use the CAPM (Capital Asset Pricing Model) model which considers these variables to estimate the required return of an assets, the model states the next:
ER = Rf + Bix( ERm - Rf )
ER : Expected Return of Investment
Rf : Risk-Free Rate
Bi : Beta of the Investment
ERm : Expected Return of the Market
(Erm-Rf) : Market Risk Premium
It tries to explain the relationship between the systematic risk ((Erm-Rf Market Risk Premium) of the market and the expected returns for assets.
Answer: 5.9%
Explanation:
Before:
Equity is calculated as:
= Total Assets / Equity Multiplier
= $ 175,000 / 1.2
= $ 145,833
Therefore, ROE will be:
= (Turnover × Profit Margin) / Equity
= ($ 395,000 × 5.3%) / $ 145,833
= $ 20935 / $145,833
= 0.1436
= 14.36%
After:
New Total Assets will be:
= $ 175,000 - $ 51,000
= $ 124,000
Equity
= Total Assets / Equity Multiplier
= $ 124,000 / 1.2
= $ 103,333
ROE will then be:
= (Turnover × Profit Margin) / Equity
= ($ 395,000 × 5.3%) / $ 103,333
= $ 20935 / $ 103,333
= 0.2026
= 20.26%
Therefore, the change in ROE will be:
= 20.26% - 14.36%
= 5.9%
= 4.035%
Answer:
6. a)
total fixed costs = $600,000
product mix:
1 Diablo: 2 Call of Duty: 3 Sekiro: 4 Starcraft II
Contribution margin per unit:
- Diablo = $55 - $22 = $33
- Call of Duty = $48 - 17 = $31
- Sekiro = $33 - $12 = $21
- Starcraft = $22 - $11 = $11
Contribution margin per product mix = $33 + (2 x $31)) + (3 x $21) + (4 x $11) = $172
break even number (in product mix) = $600,000 / $172 = 3,488.37 ≈ 3,489 product mixes
6.b)
- Diablo = 3,489 games
- Call of Duty = 3,489 x 2 = 6,978 games
- Sekiro = 3,489 x 3 = 10,467 games
- Starcraft = 3,489 x 4 = 13,956 games
