This question depends on what the service level packages have to offer as an agreement. Does this question come with a list of what the service levels have to offer?
In the case above, To search through this database, they use SQL, a 4GL.
<h3>What is SQL?</h3>
SQL is known to be Structured Query Language (SQL) that is said to be a form of standardized programming language that is employed to manage relational databases and carry out various operations on the data in them.
Note that In the case above, To search through this database, they use SQL, a 4GL network that can help.
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