Question

There may be a great deal of interaction between a service provider and a consumer in which they co-create value together. In such situations, the customer perceives a high degree of ________ between the service provider and the company he or she represents. tangibility inseparability responsiveness reliability

Answer 1

Answer:

Inseparability

Explanation:

Inseparability is one of the key principles in properly understanding the concept of service quality delivery. Service Quality is a phenomenon which seeks to determine, evaluate and critically look into how service delivered tow in line with the clients' expectations and objectives.

Evidently, and in a bid to co-create value, there is often a great deal of interaction between a service provider and a consumer. Suffix to say, the consumer here could be an individual or a body corporate.

A good service quality delivery is hinged on the skills, abilities and competencies of parties involved. The implication of the foregoing is that the end product of an exercise and in this case - value creation, is proportionate to the abilities and skills the individuals involved are bringing on board.

When service is been provided and expectations fall short, what I would do as a rational consumer is to match the provider of the service with the service provided. In this case, evaluation, rating and critical appraisal will be solely placed on the service provider. A consistent good service quality delivery by a particular service provider is enough to buy me over by the said provider, as it would have been established, through the service provider's track record, that good service quality delivery is its hallmark. Hence, more often than not, we say a client expectations of a product or service is inseparable to the product or service provider.