Answer: Cognitive Appraisal Model
Explanation:
Cognitive Appraisal Model is the concept that is developed to evaluate impact of any certain event on any individual in terms of emotion. It observes the aspect of response, interpretation while giving certain outcomes and dealing with the event.
This model can be used in different emotional situation considering factors like various environment, different people,different resources,issues etc which can influence the response.
Answer:Go to the stars at the bottom of the question and hit 5 star
Explanation:
In considering how to respond, you should recognize the feelings of Mrs. White in which she feels despair and guilt that was evident on her statement. It is best to recognize her feelings, have an empathy towards her feelings and to find a best way that will suitable reply that will not offend the other party.