Question

Aaron failed to realize that his co-workers interpreted many of his e-mail messages as criticisms when he simply intended them to convey playful kidding. Aaron's failure best illustrates what Piaget called
A) the facial feedback effect.
B) emotional illiteracy.
C) extraversion.
D) egocentrism.

Answer 1

B emotional illiteracy

Emotional illiteracy refers to one's inability to be moved, to feel comfortable, and to take ownership of emotions.