So it is asking what which ones has to be capitalized in an outline (I,A,or B) ???<span />
The general point is "Carla is a pleasure to be around." This is non specific.
All other points outline specific attributes that support this statement, referring to her smile and willingness to listen and ask questions.
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"<span>d. Because one of the witches' prophecies has come true" would be the best option from the list, since it is the witch's ideas and warnings that are often most feared in this tale. </span>