When they are highly motivated and they have the skills to evaluate the message.
The given statement is false.
<u>Explanation:</u>
Objections raised by the customer side are generally based on the price of the product, old-fashioned brush-offs, competitor products or product fits. It is customary to object the products in the market by the buyers.
Objections may be classified into four types namely,
- Price of the product
- Relationship/Trust
- Quality of service
- Customary stall
From the statement given in the question we can interpret that the customer has lost the trust on the after sales services of the copier. Therefore, we can conclude that the statement is an example of objection due to quality of service.
Answer:
It sure is different
Explanation:
This statement makes Carolinas response more evasive. An evasive answer is an answer given when a person is trying to avoid giving an honest answer to a direct question or their true feelings about something. Carolina gave an evasive answer are so that she would not have to admit the truth. Giving her true opinion may cause negative implications from Arthur.
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