Question

why offices should have a well written payment/collection policy. Why should the staff be familiar with the policies? How should the policy be provided or posted? What are the consequences of unclear policy?

Answer 1

Offices should have a well written payment policy to make sure clients understand how to preform the payment process and make sure they understand the contract aspect of it. This is also why the staff should be familiar with these policies. The policy should be posted online and on paper around the office area. The consequences of an unclear policy can range from an argument to a mispayment to a large court case. Hope this helped :)