When two or more people are communicating but one of the parties is not truly responding but using cliches, usually he or she uses impersonal responses. This type of messages involve the use of generalizations, intellectualized phrases and statements that not come from personal experiences, which avoids an efficient communication.
Lava and other materials that are launched from a volcano into the air are referred to as tephra.
Answer: A salesperson can do many things to add value in your products.
The ability of add value to a product is absolutely necessary. It can be done in some ways. It can be done providing advise and strategic support, have purchasing levels with benefits significant in value, have service level for clients. It is important to have a speed service.
It is important to understand that if someone already bought your product and liked, it will buy again, probably.
I believe the correct answer for the blank is: Generalizing fear.
I hope my answer benefited you in some way! c: